FAQS

Q: How do I report a claim?

A: Each insurance carrier provides 24-hour claim reporting service; instructions are enclosed in your policy. As an alternative, you may complete our online claim reporting form and we will report to the insurance carrier on your behalf.

Q: How can I add/delete a property?

A: Please complete our property change request form for processing.

Q: How do I add/delete a vehicle?

A: You may complete the auto change request form for processing and we will contact you in the event additional information is needed.

Q: I received a letter from the DMV stating that they cannot verify insurance coverage, what do I do?

A: Please fax (631) 424-3610 or email correspondence from the DMV for processing. A reinstatement notice will follow within 30 days from the DMV verifying coverage.

Q: I need to request a certificate of insurance. What should I do?

A: Correspondence from the company requesting the certificate via fax (631) 424-3610 or email may be sent to our office or you may complete the online request form for processing within 1 business day.

Q: I received a letter from my leasing company/bank asking to verify insurance coverage, what do I do?

A: Correspondence from the company may be sent to our office or you may complete the online request form for processing within 1 business day.